Terms of Use

Responsible Access. Transparent Engagement. Global Standards, Local Compliance.

Welcome to the official website of PT SUPRA Internasional Indonesia (“SUPRA”), a company dedicated to delivering integrated infrastructure solutions in water, waste, and energy across Indonesia and beyond. By accessing, browsing, or using this website, including any associated digital platforms, mobile applications, or related services (collectively, the “Site”), you agree to be bound by these Terms of Use (“Terms”). These Terms govern your interaction with the Site and its content, ensuring a responsible, transparent, and lawful experience. Please read these Terms carefully before using the Site. If you do not agree with these Terms, you must refrain from accessing or using the Site.

1. Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be legally bound by these Terms, as well as any applicable laws, regulations, and policies referenced herein, including SUPRA’s Privacy Policy. These Terms constitute a legally binding agreement between you (the “User”) and PT SUPRA Internasional Indonesia. If you are accessing the Site on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Failure to comply with these Terms may result in the suspension or termination of your access to the Site, and SUPRA reserves the right to pursue legal remedies for any violations.

2. Eligibility

To use the Site, you must:

Be at least 18 years of age or the age of legal majority in your jurisdiction.
Have the legal capacity to enter into binding agreements under the laws of the Republic of Indonesia.
Comply with all applicable laws, including those related to data protection, intellectual property, and electronic communications.
SUPRA reserves the right to deny access to any User who does not meet these eligibility criteria or who violates these Terms.

3. Scope of Use

3.1 Permitted Use

The Site is provided for informational, educational, and non-commercial purposes, allowing Users to learn about SUPRA’s services, expertise, and operations in water, waste, and energy infrastructure. You may:

View, download, and print content from the Site for personal, non-commercial use, provided that you retain all copyright, trademark, and proprietary notices.
Share links to the Site or its content for non-commercial purposes, with proper attribution to SUPRA.
Contact SUPRA through designated channels for inquiries about services, partnerships, or careers.

3.2 Prohibited Use

You agree not to use the Site in any manner that:

Violates any applicable laws, regulations, or these Terms.
Infringes on the intellectual property, privacy, or other rights of SUPRA or third parties.
Involves unauthorized access to the Site’s systems, servers, or data.
Transmits malicious code, viruses, or harmful content that could disrupt or damage the Site or other users’ systems.
Misrepresents your identity, affiliation, or intentions, or attempts to impersonate SUPRA or any other entity.
Uses automated tools (e.g., bots, scrapers, or spiders) to access, extract, or manipulate content without express permission.
Reproduces, modifies, distributes, or exploits Site content for commercial purposes without prior written consent from SUPRA.
Engages in conduct that is defamatory, abusive, harassing, or otherwise objectionable.

SUPRA reserves the right to investigate and take appropriate action, including legal action, against any User who engages in prohibited activities.

4. Intellectual Property

4.1 Ownership

All content on the Site, including but not limited to text, images, graphics, logos, trademarks, service marks, project descriptions, case studies, videos, audio, software, and other materials (collectively, “Content”), is the exclusive property of SUPRA or its licensors, protected by Indonesian and international copyright, trademark, and other intellectual property laws.

4.2 Limited License

SUPRA grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Content solely for personal, non-commercial purposes, subject to these Terms. This license does not permit you to:

Reproduce, modify, or create derivative works from the Content.
Distribute, sell, or lease any Content for commercial purposes.
Remove or alter any copyright, trademark, or proprietary notices.
Use SUPRA’s name, logo, or trademarks in any way that implies endorsement, sponsorship, or affiliation without prior written consent.

4.3 User-Generated Content

If you submit feedback, inquiries, or other content to the Site (e.g., via contact forms or career applications), you grant SUPRA a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for business purposes, including improving services, responding to inquiries, or marketing, subject to our Privacy Policy.

4.4 Intellectual Property Violations

If you believe that any Content on the Site infringes your intellectual property rights, please contact us at legal@supra-international.com with details of the alleged infringement, including evidence of your rights and a description of the infringing material.

5. Accuracy and Availability of Content

5.1 No Warranties

SUPRA strives to ensure that the Content on the Site is accurate, current, and reliable. However, we do not guarantee or warrant the completeness, accuracy, or timeliness of any Content. The Site and its Content are provided on an “as-is” and “as-available” basis, without warranties of any kind, express or implied.

5.2 Changes to Content

SUPRA reserves the right to modify, update, or remove Content, features, or services on the Site at any time without prior notice. We are not liable for any loss or inconvenience caused by such changes or by temporary unavailability of the Site due to maintenance, technical issues, or other reasons.

6. External Links and Third-Party Content

The Site may contain links to third-party websites, services, or resources for your convenience. These links do not imply endorsement, sponsorship, or affiliation with SUPRA. We are not responsible for the content, policies, practices, or availability of third-party sites, and you access them at your own risk. SUPRA encourages you to review the terms and privacy policies of any third-party sites you visit.

7. Privacy and Data Protection

Your use of the Site is subject to SUPRA’s Privacy Policy, which governs the collection, use, storage, and protection of personal data. By using the Site, you consent to the processing of your data as outlined in the Privacy Policy, in compliance with Indonesia’s Law No. 27 of 2022 on Personal Data Protection and other applicable regulations. For more information, please review our Privacy Policy or contact us at privacy@supra-international.com.

8. Limitation of Liability

To the fullest extent permitted by Indonesian law, SUPRA, its affiliates, directors, employees, or agents shall not be liable for any damages, including but not limited to:

Direct, indirect, incidental, consequential, or punitive damages.
Losses related to profits, data, business opportunities, or goodwill.
Damages arising from your access to, use of, or inability to use the Site.
Errors, omissions, or inaccuracies in the Content.
Unauthorized access to or alteration of your data.
Technical failures, downtime, or interruptions in Site availability.

This limitation applies regardless of whether the claim is based on contract, tort, negligence, or any other legal theory, even if SUPRA has been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless SUPRA, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

Your violation of these Terms.
Your misuse of the Site or its Content.
Your infringement of any third-party rights, including intellectual property or privacy rights.
Any content you submit or transmit through the Site.

10. Termination and Suspension

SUPRA reserves the right to suspend or terminate your access to the Site, in whole or in part, at our sole discretion, with or without notice, for reasons including but not limited to:

Violation of these Terms.
Conduct that may harm SUPRA, its users, or third parties.
Legal or regulatory requirements.
Technical or security concerns.

Upon termination, your right to access the Site will cease immediately, and SUPRA may delete any data associated with your use of the Site, subject to applicable laws and our Privacy Policy.

11. Changes to Terms

SUPRA may revise these Terms at any time to reflect changes in our operations, legal requirements, or industry standards. Updated Terms will be posted on the Site with the effective date. Your continued use of the Site after such changes constitutes your acceptance of the revised Terms. We encourage you to periodically review this page for updates.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and your use of the Site are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles.

12.2 Dispute Resolution

Any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of the Republic of Indonesia, specifically the Central Jakarta District Court. You agree to submit to the personal jurisdiction of these courts for the purpose of resolving any such disputes.

12.3 Alternative Dispute Resolution

At SUPRA’s discretion, we may agree to resolve disputes through mediation or arbitration in accordance with the rules of the Indonesian National Arbitration Board (BANI) or another mutually agreed-upon arbitration body. Any such arbitration shall be conducted in Jakarta, in the Indonesian or English language, as mutually agreed.

13. Force Majeure

SUPRA shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, governmental actions, war, terrorism, cyber-attacks, or technical failures.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.

15. No Waiver

SUPRA’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right. Any waiver must be in writing and signed by an authorized representative of SUPRA.

16. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SUPRA regarding your use of the Site, superseding any prior agreements or understandings, whether written or oral.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: privacy@supra-international.com

Address: PT SUPRA Internasional Indonesia

Jalan Merdeka 1, Bandung, Indonesia, 40111

Phone: +622220508848

For inquiries related to privacy or data protection, please contact:

Email: privacy@supra-international.com

We value your engagement with SUPRA and are committed to fostering responsible, transparent, and respectful interactions. Thank you for choosing to connect with us as we work to deliver infrastructure solutions that secure the future.

Last Updated: July 10, 2025